OrgsTickets
getOrgTicket
Get support ticket details
Authorization<token>
Preferred authentication method for automation and integrations. Send the API token in the HTTP Authorization header.
Format:
Authorization: Token {apitoken}
Notes:
- An API token generated for a specific admin has the same privileges as that admin
- An API token is automatically removed if it is not used for more than 90 days
- SSO admins cannot generate admin API tokens. Use organization API tokens when scoped Org/Site privileges are needed.
In: header
Path Parameters
org_id*string
Format
uuidticket_id*string
Format
uuidQuery Parameters
start?string
Lower bound of the time range, as an epoch timestamp in seconds or a relative value such as -1d or -1w
end?string
Upper bound of the time range, as an epoch timestamp in seconds or a relative value such as -1d, -2h, or now
duration?string
Time range duration for the query, using relative units such as 10m, 7d, or 2w
Default
"1d"Response Body
curl -X GET "https://example.com/api/v1/orgs/000000ab-00ab-00ab-00ab-0000000000ab/tickets/000000ab-00ab-00ab-00ab-0000000000ab"{ "comments": [ { "attachments": [ { "content_type": "string", "content_url": "string" } ], "author": "string", "comment": "string", "created_at": 0 } ], "created_at": 0, "id": "b069b358-4c97-5319-1f8c-7c5ca64d6ab1", "requester": "string", "status": "open", "subject": "string", "type": "string", "updated_at": 0}