OrgsTickets
createOrgTicket
Create a support ticket
Authorization<token>
Preferred authentication method for automation and integrations. Send the API token in the HTTP Authorization header.
Format:
Authorization: Token {apitoken}
Notes:
- An API token generated for a specific admin has the same privileges as that admin
- An API token is automatically removed if it is not used for more than 90 days
- SSO admins cannot generate admin API tokens. Use organization API tokens when scoped Org/Site privileges are needed.
In: header
Path Parameters
org_id*string
Format
uuidRequest Body
application/json
Request Body
Support ticket record with status, comments, and metadata
comments?array<>
Discussion comments recorded on this support ticket
requester_email?string
Email of the requester
Format
emailstatus?ticket_status
Current lifecycle status of this support ticket. enum: closed, open, pending, solved.
Value in
- "closed"
- "open"
- "pending"
- "solved"
subject*string
Short summary of the support request
type*string
Question (default) / bug / critical
Response Body
curl -X POST "https://example.com/api/v1/orgs/000000ab-00ab-00ab-00ab-0000000000ab/tickets" \ -H "Content-Type: application/json" \ -d '{ "comment": "string", "subject": "string", "type": "question" }'{ "comments": [ { "attachments": [ { "content_type": "string", "content_url": "string" } ], "author": "string", "comment": "string", "created_at": 0 } ], "created_at": 0, "id": "b069b358-4c97-5319-1f8c-7c5ca64d6ab1", "requester": "string", "status": "open", "subject": "string", "type": "string", "updated_at": 0}